Refund policy

Refund Policy

We take pride in offering high-quality mothers, babies & toddlers items to ensure the safety and satisfaction of your little ones. Due to the nature of our products, our refund policy is as follows:

  1. Eligibility for Refunds:

    • Items must be returned within 15 days of delivery.
    • Products must be unused and in their original packaging with all tags attached.
    • Any item showing signs of use, wear, or damage will not be eligible for a refund.

  2. Non-Refundable Items:

    • Items such as potty training seats, feeding accessories, and other hygiene-related products are non-refundable for health and safety reasons, unless they are defective upon receipt.

  3. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
    • Once approved, you may return the defective item for a replacement or store credit.

  4. Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the item is defective or an error occurred on our end.
    • Shipping fees are non-refundable.

  5. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed to your original payment method within 7-10 business days.

  6. Exceptions:

    • Custom or personalized items cannot be returned or refunded.

For questions or concerns, please contact our customer service team at ariakgroupllc@gmail.com before initiating a return. We appreciate your understanding as we prioritize the health and safety of all our customers.